Ontdek in deze whitepaper:
✔ Wat kenmerkende verschillen zijn tussen traditionele en moderne handleidingen.
✔ Waardoor traditionele handleidingen tot onnodig hoge kosten leiden voor organisaties.
✔ Hoe moderne handleidingen in de praktijk van onschatbare waarde zijn bij de digitale transformatie van organisaties.
✔ Welke concrete resultaten organisaties behalen door het gebruik van een platform voor handleidingen.
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Cruciaal voor het realiseren van de digitale transformatie
Organisaties worstelen om de geboden kansen door de digitale transformatie te benutten. Uit onderzoek van McKinsey blijkt dat 70% van de digitale transformaties bij organisaties faalt om de beoogde doelen te behalen.
"In our fragmented work environment, SelfGuide enables us to create uniform instructions for various software applications with a large group of editors. For new applications, it serves as our starting point for user support. Additionally, it significantly reduces the workload for both our first- and second-line support by addressing many questions upfront."
Laura Lap
Functional Manager
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“Users seem to find the instructions created with SelfGuide clear and user-friendly. You can see that the instructions already resolve users' first-line help requests before they get in touch. It works perfectly.”
Sander de Vries
Product Owner Business Innovations
“We support colleagues with uniform and accessible instructions created with SelfGuide. Colleagues in the primary process prefer to treat clients, which is why it helps them if instructions are provided as simply and unambiguously as possible. Growing digital skills mean more time for our clients, more job satisfaction and lower workload, ready for the future.”
Alexander Dijk
Application Administrator
“Of course, there will be many changes in instructions due to the introduction of new applications. As a result, SelfGuide will play an increasingly important role.”
Roy van Keulen
IT Service Coordinator
“Where the process description explains 'what' should be done, SelfGuide explains 'how' it should be done, a great combination! For example, with SelfGuide, Woonbedrijf uses the translation of process descriptions into applications.”
Leon van der Zanden
Information Management Architect
"Higher satisfaction and lower pressure of work."
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Manager IT
“Fast, easy and user-friendly.”
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Functional Manager
"Easy, clear and time-saving!"
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ICT Advisor
