Ontdek in deze whitepaper:
✔ Wat kenmerkende verschillen zijn tussen traditionele en moderne handleidingen.
✔ Waardoor traditionele handleidingen tot onnodig hoge kosten leiden voor organisaties.
✔ Hoe moderne handleidingen in de praktijk van onschatbare waarde zijn bij de digitale transformatie van organisaties.
✔ Welke concrete resultaten organisaties behalen door het gebruik van een platform voor handleidingen.
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Cruciaal voor het realiseren van de digitale transformatie
Organisaties worstelen om de geboden kansen door de digitale transformatie te benutten. Uit onderzoek van McKinsey blijkt dat 70% van de digitale transformaties bij organisaties faalt om de beoogde doelen te behalen.
“Due to the transition from basic authentication to modern authentication, around 400 people had to reset the mail on their device. With the help of SelfGuide, an instruction could be created quickly and easily that was clear and simple to follow. In fact, users were amazed at how easy it was with SelfGuide.”
Niels de Blok
Incident Manager
“With SelfGuide, we can make public work instructions available to our clients via our website. This allows them to receive support with applications at their own pace. Our clients find this very pleasant.”
Roy van Keulen
ICT Service Coordinator
“SelfGuide enables us to support the development and growth of our employees in a structured and efficient way. SelfGuide is a valuable tool that contributes to the continuous improvement of our internal processes and strengthens team engagement.”
Paul Govers
Data-analist
"Significant value in managing changes."
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Director I&A
“By developing our own training material for the implementation of the new ECD-ONS, in which SelfGuide is an integral part, we were able to convey our vision and methodical work to employees. The result is that there are hardly any questions for the service desk in terms of content. The instruction was found to be simple and clear. The commissioning of the ECD went well.”
Mara Kremer
ICT Advisor
“When implementing or updating applications, time for knowledge transfer is often limited. With SelfGuide, we efficiently transfer knowledge, ensuring better software adoption and digitally skilled, self-sufficient employees.”
Roy van Keulen
IT Service Coordinator
"Significantly fewer software tickets."
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Senior ICT-Helpdesk
“Users really like to work with the tool.”
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Information Analyst
