SelfGuide chat
Welcome to SelfGuide
Do you have a question? Then feel free to ask one of our colleagues, and you’ll usually receive a response within 24 hours.
Want an immediate answer to your question? Take a look at the pages below.
?
The growth of the IT sector is driven by the ongoing digitization of the economy and companies. The “as-a-service” trend also plays an important role. In order to properly serve the customers of IT companies, user adoption is a crucial aspect. Using SelfGuide can help IT companies with this.
-min.jpg)
Sneller instructies
maken
Minder repeterende
vragen
The growth of the IT sector is driven by the ongoing digitization of the economy and companies. The “as-a-service” trend also plays an important role. In order to properly serve the customers of IT companies, user adoption is a crucial aspect. Using SelfGuide can help IT companies with this.
SelfGuide helpt om digitale vaardigheden te verbeteren van collega's.
✓
Instructies in jullie portalen
✓
Digitale hulp voor minder digivaardig personeel
✓
Sneller zelfstandig
Leg alle processtappen vast in SelfGuide. Handig bij updates, software migraties en implementaties.
✓
Maak eenvoudig instructies van alle applicaties
✓
Integreer instructies op de juiste plek
✓
Laat medewerkers zelfstandig trainen
Nieuwe collega’s starten snel, en bestaande collega’s kunnen zelfstandig doorleren.
✓
Combineer instructies tot een training
✓
Altijd uniforme uitleg, in elke applicatie
✓
Minder druk op bestaande collega's
Kortere inwerktijd
Instructions can be created from all applications, such as CRM, ERP, workplace, IT, facilities and own applications.
“With SelfGuide, we can make public work instructions available to our clients via our website. This allows them to receive support with applications at their own pace. Our clients find this very pleasant.”
“With SelfGuide, we can create application instructions and user guides in just 15% of the time compared to before. In addition, it saves considerable time for both administrators and users in maintaining, searching and sharing instructions.
“Our old user guides were awkward and time-consuming to update. With SelfGuide, we can quickly and easily create step-by-step instructions. This has greatly reduced our customer service and improved the satisfaction of our customers.”
“One of the functional administrators said: 'I used to really take a few days to get a manual in Word right. Now it's just a matter of minutes — click, click, done”. When users tell that to colleagues, it sells itself. All I have to do is make the connection.”
“An important goal for us was to create more instructions to improve the digital skills of end users. We can certainly see that we are succeeding in that.”
“SelfGuide enables us to support the development and growth of our employees in a structured and efficient way. SelfGuide is a valuable tool that contributes to the continuous improvement of our internal processes and strengthens team engagement.”
“We achieve concrete value by securing and centrally making specialized, technical and functional knowledge of applications available. In practice, you see that a new colleague resolves notifications using instructions in SelfGuide.”
“SelfGuide's strength lies in its simplicity. You can quickly create a short, complete and clear instruction or user guide. We save a lot of time solving user questions and see that employees become more self-reliant.”
“Growing digital skills means more time for our clients, more job satisfaction and lower workload, ready for the future.”
“For us, instructions in SelfGuide fill exactly the gap between text and video when communicating information about our software. The format of the instructions allows us to bring information closer to our customers.”
“We use SelfGuide in our organization to support our employees in all kinds of activities. The instructions are set up by our core users and then used by the organization's colleagues to perform new or repetitive tasks according to the process. That is trouble-free.”
.svg)
“We wanted to make instructions ourselves. The simplicity and speed to create and maintain instructions with SelfGuide is really impressive.”
