SelfGuide for government agencies

SelfGuide integrates effortlessly with the digital counters and internal systems that government agencies use for civil matters, licensing, applications and reports. As a result, instructions for working with these systems can be found directly where both officials and citizens are currently working, thereby concretely strengthening adoption and self-reliance.

With SelfGuide, new officials receive direct step-by-step guidance on how to use government systems and processes even during their first working days. This reduces training times and ensures faster functioning teams. At the same time, SelfGuide secures all essential knowledge centrally, uniformly and up to date, so that important information is not lost during staff turnover or changing processes.

Errors in digital applications and administrations cost government agencies a lot of time in corrections and follow-up. With step-by-step instructions, SelfGuide prevents common errors, speeds up the processing of requests and ensures consistent, efficient services to citizens and companies.

Legislation and regulations are constantly changing and digital government facilities are being expanded. SelfGuide ensures that new processes and systems can be rolled out quickly, uniformly and without lengthy training, with officials and citizens who work with these systems directly included in their workflow via practical instructions.