SelfGuide for youth care

Youth care organizations are under high pressure and must continuously respond to new systems, working methods and digital tools. Developing appropriate training material takes a lot of time, while the result is often not exactly in line with the daily tasks of colleagues. It is precisely this practical support that is needed to learn how to use new applications quickly and effectively. With SelfGuide, you can quickly create training material that does match the reality of the workplace, giving colleagues clear, applicable instructions that immediately help in their daily work.

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Many youth care organizations notice that digital processes and systems are becoming increasingly complex. At the same time, digital skills vary from colleague to colleague, developing good instructions takes a lot of time and crucial information is often not available when someone gets stuck. This leads to frustration and makes it more difficult to properly embrace new ways of working. SelfGuide makes this a lot easier: colleagues get exactly the explanation they need, right when it matters.

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It takes organizations an enormous amount of time to answer the same questions about systems and processes over and over again. Answers vary from colleague to colleague, and sometimes there is only one person who knows exactly how a certain way of working works. By recording that knowledge and making it directly accessible in SelfGuide, questions are solved more quickly and reports are dealt with much more efficiently. That's really shift‑left: colleagues find the right answer themselves, even before they have to approach the service desk.

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In many organizations, it appears difficult to really translate process agreements into what happens in the workplace every day. Descriptions often remain too general, so they do not make it clear how actions in systems should actually be performed. SelfGuide does make that concrete. You quickly and clearly record how work in applications takes place step by step. This direct link between process and practice saves time and increases job satisfaction.

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