SelfGuide for Environmental services

Environmental services are constantly changing and the workload is high. Developing good training material takes a lot of time and is often not in line with the specific role that colleagues play within the service. While it is precisely this material that is needed to effectively use new systems. With SelfGuide, you can easily create training materials and colleagues receive practical instructions that are exactly in line with their daily work.

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More and more work processes and systems within environmental services are digitally designed, which requires agile and self-reliant colleagues. In practice, however, this proves difficult: digital skills vary, making instructional materials takes a lot of time and important information often does not reach colleagues when they need it. This causes frustration and prevents the adoption of new working methods. With SelfGuide, this is much easier: colleagues get exactly the explanation they need, when it matters.

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Answering the same questions over and over again not only takes time, but also capacity and attention. Answers vary from colleague to colleague, and sometimes there is even one person who knows exactly how a process or system works. By recording knowledge and making it accessible in SelfGuide, questions are solved more quickly and reports are dealt with more efficiently. This creates a real shift‑left: colleagues find the right answer themselves, even before they have to approach the service desk.

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Environmental services often lack the concrete translation of processes into daily execution. Process descriptions often remain too abstract and are therefore not sufficiently in line with the work that colleagues do in practice. SelfGuide brings these worlds together. With SelfGuide, you can quickly and easily record how work in applications should actually be performed. This direct link between process and practice saves time and increases job satisfaction.

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