SelfGuide for provinces

Provinces are constantly changing and the workload is high. Developing training material takes a lot of time and is often not in line with the specific role that an employee plays within the province. While it is precisely this material that is essential to learn how to use new systems properly. With SelfGuide, you can easily create training materials and colleagues receive practical instructions that seamlessly integrate with their daily work.

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More and more processes and systems are set up digitally and employees must be agile and self-reliant in this regard. In practice, however, this proves to be a major challenge: digital skills vary greatly, instructional material takes a long time to create and important information often does not reach employees at the right time. As a result, resistance is created and adoption lags behind. With SelfGuide, this becomes a lot easier: employees get exactly the explanation they need, when they need it.

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Answering the same questions over and over again not only takes valuable time, but also resources and energy. Answers vary by colleague, and sometimes one colleague is even the only one who knows exactly how something works. By recording knowledge and making it accessible in SelfGuide, questions are answered more quickly and reports are dealt with more efficiently. This creates a real shift‑left: colleagues find the right answer themselves, even before they contact the service desk.

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Government agencies often lack the translation of processes into daily execution. Process models often remain too abstract and do not connect enough to daily activities. SelfGuide connects these two worlds. With SelfGuide, you can quickly and easily record how to perform work in applications. This direct link between process and practice saves time and increases job satisfaction.

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