SelfGuide for Water authorities

Water authorities are constantly developing and the workload is high. Creating good training material takes a lot of time and is often not in line with the specific tasks that colleagues within the water board carry out. While it is precisely this material that is needed to be able to use new systems quickly and effectively. With SelfGuide, you can quickly develop training material that is in line with practice, and colleagues receive clear, practical instructions that suit their daily activities.

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Within water authorities, more and more processes and systems are being set up digitally, which requires agile and self-reliant colleagues. In practice, however, this is not easy: digital skills vary greatly, developing instructional material takes a lot of time and important information often does not reach colleagues when they need it. This leads to frustration and delays the adoption of new working methods. With SelfGuide, this becomes a lot easier: colleagues get exactly the explanation they need, when it matters.

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Within water authorities, answering recurring questions takes a lot of time, capacity and attention. Answers vary from colleague to colleague, and sometimes there is even one colleague who knows exactly how a process or system works. By recording this knowledge and making it directly accessible in SelfGuide, questions are answered more quickly and reports are dealt with more efficiently. This creates a real shift‑left: colleagues find the right answer themselves, even before they have to approach the service desk.

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Within water authorities, it is often a challenge to properly translate processes into daily execution. Process documents often remain too abstract and therefore do not always match the work that colleagues do in practice. SelfGuide breaks this. With SelfGuide, you can quickly and clearly define how work in applications should actually be carried out. This direct link between process and practice saves time and increases job satisfaction.

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