SelfGuide for municipalities

Municipalities are constantly on the move and the workload is high. Developing good training material takes a lot of time and is far from always in line with the specific tasks that colleagues within the municipality carry out. While it is precisely this material that is needed to master new systems quickly and effectively. With SelfGuide, you can quickly create training material that does suit practice, and colleagues receive clear, practical instructions that are in line with their daily activities.

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Within municipalities, more and more processes and systems are being set up digitally, which requires agile and self-reliant colleagues. In practice, however, this proves difficult: digital skills vary, developing instructional material takes a lot of time and important information often does not reach colleagues when they need it. This causes frustration and prevents the adoption of new working methods. With SelfGuide, this is much easier: colleagues get exactly the explanation they need, when it matters.

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Within municipalities, answering recurring questions takes a lot of time, capacity and attention. Answers vary from colleague to colleague, and sometimes there is even one colleague who knows exactly how a process or system works. By recording this knowledge and making it directly accessible in SelfGuide, questions are solved more quickly and reports are dealt with more efficiently. This creates a real shift‑left: colleagues find the right answer themselves, even before they have to approach the service desk.

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Within municipalities, translating processes into daily execution is often a challenge. Process descriptions often remain too abstract and therefore do not fit well with the work that colleagues do in practice. SelfGuide changes this. With SelfGuide, you can quickly and clearly define how work in applications should actually be carried out. This direct link between process and practice saves time and increases job satisfaction.

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